A: It's easy! Call or text us at 513-816-1403 to schedule, or email retreatmobileiv@gmail.com. Our team will help you find a time that works for your schedule. We're available 7 days a week, typically 9am–6pm.

A: The Good Faith Telehealth Consultation is a brief virtual appointment with a licensed medical provider (nurse practitioner or physician) through Guardian Medical Direction. It's required before your first IV therapy treatment to ensure our services are medically safe and appropriate for you. During the consultation, you'll discuss your medical history, current medications, and any health concerns to determine if IV therapy is right for you.

A: The Good Faith Telehealth Consultation is $39 (or $20 for Military/Veterans/ First Responders). Payment is collected when you come in for your first service—no upfront payment required.

A: Your telehealth exam is valid for 1 year from completion. After that, you'll need to complete a new exam before your next visit. If you experience any major health changes, you'll need to complete a new telehealth exam before your next appointment.

A: Yes! We encourage you to complete it before your appointment for a faster visit. You can do it from home on your phone, tablet, or computer. Alternatively, you can complete it onsite using our provided tablets.

A: To complete your telehealth exam, have the following ready:

• ✅ Your medical history (previous conditions, surgeries, hospitalizations)

• ✅ Current medications and dosages

• ✅ Any known allergies

• ✅ Current health concerns or symptoms

• ✅ Your medication list handy for reference

Then you'll speak with our collaborating physician to review your health history and ensure our services are appropriate for you.

A: We accept cash, credit cards, and HSA/FSA cards through Square. There's a 3% processing fee for card payments. We do not accept insurance at this time.

A: Yes! New clients receive 25% off their first infusion, or if you're only getting an IM shot add-on on your first visit, it's free. Military, veterans, and first responders receive special pricing ($20 telehealth exam instead of $39), 30% off every treatment with valid ID, plus a free IM shot on first visit if it's standalone.

A: In rare cases, certain medical conditions may make our services inappropriate. If you're not approved, you won't be charged for the telehealth exam. We recommend you speak with your primary care physician about alternatives.

A: To prepare for your appointment:

• ✅ Stay hydrated before your appointment

• ✅ Wear comfortable, loose-fitting clothing

• ✅ Eat a light meal beforehand

• ✅ Bring your ID

• ✅ Arrive 15 minutes early if you haven't completed paperwork online

A: During your first visit, here's what happens:

• ✅ Our nurse will greet you and verify your information

• ✅ We'll answer any last-minute questions you have

• ✅ You'll relax in our comfortable setting

• ✅ Infusions typically take 30–60 minutes depending on which service you choose; injections take about 10 minutes

• ✅ You can relax, watch TV, or use our Starlink wifi (available in our mobile unit)

A: Yes! You're welcome to bring a friend or family member. They can sit with you during your appointment.

A: After your appointment:

• ✅ Our nurse will provide aftercare instructions

• ✅ We'll answer any follow-up questions you have

• ✅ You can return to your normal activities immediately

• ✅ Most clients feel the effects within hours to a few days depending on the service

A: Simply call or text 513-816-1403. If you're interested in regular appointments, ask about our membership plans—they offer significant savings for recurring clients.