📋 Getting Started with Retreat Mobile IV Hydration
Everything you need to know about booking your first IV therapy appointment in Greater Cincinnati, completing your telehealth consultation, and preparing for your visit with our mobile IV hydration team.
FREQUENTLY ASKED QUESTIONS
Q: How do I book my first appointment?
A: It's easy! Call or text us at 513-816-1403 to schedule, or email retreatmobileiv@gmail.com. Our team will help you find a time that works for your schedule. We're available 7 days a week, typically 9am–6pm.
Q: What payment methods do you accept?
A: We accept cash, credit cards, and HSA/FSA cards through Square. There's a 3% processing fee for card payments. We do not accept insurance at this time.
Q: Do you offer discounts for new clients?
A: Yes! New clients receive 25% off their first infusion, or if you're only getting an IM shot add-on on your first visit, it's free. Military, veterans, and first responders receive special pricing ($20 telehealth exam instead of $39), 30% off every treatment with valid ID, plus a free IM shot on first visit if it's standalone.
Q: Can I get a refund if I'm denied for treatment?
A: In rare cases, certain medical conditions may make our services inappropriate. If you're not approved, you won't be charged for the telehealth exam. We recommend you speak with your primary care physician about alternatives.
Q: How do I prepare for my first appointment?
A: To prepare for your appointment:
-
✅ Stay hydrated before your appointment
-
✅ Wear comfortable, loose-fitting clothing
-
✅ Eat a light meal beforehand
-
✅ Bring your ID
-
✅ Arrive 15 minutes early if you haven't completed paperwork online
Q: What should I expect during my first visit?
A: During your first visit, here's what happens:
-
✅ Our nurse will greet you and verify your information
-
✅ We'll answer any last-minute questions you have
-
✅ You'll relax in our comfortable setting
-
✅ Infusions typically take 30–60 minutes depending on which service you choose; injections take about 10 minutes
-
✅ You can relax, watch TV, or use our Starlink wifi (available in our mobile unit)
Q: Can I bring someone with me to my appointment?
A: Yes! You're welcome to bring a friend or family member. They can sit with you during your appointment.
Q: What happens after my appointment?
A: After your appointment:
-
✅ Our nurse will provide aftercare instructions
-
✅ We'll answer any follow-up questions you have
-
✅ You can return to your normal activities immediately
-
✅ Most clients feel the effects within hours to a few days depending on the service
Q: How do I schedule my next appointment?
A: Simply call or text 513-816-1403. If you're interested in regular appointments, ask about our membership plans—they offer significant savings for recurring clients.
Ready to start your wellness journey?
Schedule your telehealth consultation today and take the first step toward feeling your best. Explore our full menu of IV therapies to see all your options.
Have more questions? Contact us at 513-816-1403 or email retreatmobileiv@gmail.com Or visit our contact page for additional options.