📋 Getting Started with Retreat Mobile IV Hydration

A: It's easy! Call or text us at 513-816-1403 to schedule, or email retreatmobileiv@gmail.com. Our team will help you find a time that works for your schedule. We're available 7 days a week, typically 9am–6pm.

A: Telehealth clearance is a brief virtual visit with our collaborating physician. It’s required before every visit to confirm services are safe and appropriate for you on your date of service. The visit reviews your health history, current medications, and any relevant symptoms or concerns. 

A: Telehealth clearance is $22 per visit. Payment is collected when you come in for your service—no upfront payment is required. 

A: Yes. Telehealth clearance is required before every visit. If you’ve had any changes in your health, medications, or symptoms since your last visit, please let them know so your provider can review it during your clearance.

A: Yes. We recommend completing it before your appointment for a faster visit. You can do it from home on your phone, tablet, or computer. Alternatively, you can complete it onsite using our provided tablets.

A: To complete your telehealth clearance, have the following ready:

    ✅Your medical history (previous conditions, surgeries,                       hospitalizations)

    ✅Current medications and dosages

    ✅Any known allergies

    ✅Current health concerns or symptoms

    ✅Your medication list handy for reference

Then you’ll speak with our collaborating physician to review your health history and ensure our services are appropriate for you.

A: We accept cash, credit cards, and HSA/FSA cards through Square. There's a 3% processing fee for card payments. We do not accept insurance at this time.

A: Yes! New clients receive 25% off their first IV infusion. If you’re coming in for an IM shot as your only service (no infusion), your first IM shot is free.

A: In rare cases, certain medical conditions may make a specific service inappropriate on your date of service. If you’re not approved, you won’t be charged for telehealth clearance or for any services not provided. We recommend speaking with your primary care provider about alternatives.

A: To prepare for your appointment:

• ✅ Stay hydrated before your appointment

• ✅ Wear comfortable, loose-fitting clothing

• ✅ Eat a light meal beforehand

• ✅ Bring your ID

• ✅ Arrive 15 minutes early if you haven't completed paperwork online

A: During your first visit, here's what happens:

• ✅ Our nurse will greet you and verify your information

• ✅ We'll answer any last-minute questions you have

• ✅ You'll relax in our comfortable setting

• ✅ Infusions typically take 30–60 minutes depending on which service you choose; injections take about 10 minutes

• ✅ You can relax, watch TV, or use our Starlink wifi (available in our mobile unit)

A: Yes! You're welcome to bring a friend or family member. They can sit with you during your appointment.

A: After your appointment:

• ✅ Our nurse will provide aftercare instructions

• ✅ We'll answer any follow-up questions you have

• ✅ You can return to your normal activities immediately

• ✅ Most clients feel the effects within hours to a few days depending on the service

A: Simply call or text 513-816-1403. If you're interested in regular appointments, ask about our membership plans—they offer significant savings for recurring clients.