Retreat Mobile IV Hydration LLC Consumer Privacy Policy

Last Updated: February 12, 2026

Your Privacy Matters to Us

At Retreat Mobile IV Hydration LLC, your privacy and the confidentiality of your health information are fundamental to our commitment to patient care. As a healthcare provider, we take our responsibility to protect your personal and medical data seriously and comply with all applicable privacy laws and regulations.

1. Introduction

Retreat Mobile IV Hydration LLC is committed to protecting your privacy and developing a strong relationship with you built on trust. This Privacy Policy applies to Personal Information collected, used, and maintained by Retreat Mobile IV Hydration LLC and its affiliates.

2. What types of information do we collect?

Personal Information: We collect personal information, such as your:

Contact information (name, address, phone number, email address)
Demographic information (age, gender, etc.)
Health and medical information (that you provide to us)
Insurance information (that you provide to us)

Non-Personal Information: We collect non-personal information about your use of our Website, including:

Internet protocol (IP) address
Browser type and language
Access times
Referring web page addresses
Internet connection
Operating system
Device and application IDs
Location data
Pages visited and time spent on pages
Form submissions and button clicks

3. How do we collect your information?

Directly from you: Information you provide to us through our Website, email, telephone, in person, or through our health and wellness services.
Automatically: Information collected automatically through cookies, flash cookies, web beacons, generalized device type, and other technologies.
From third parties: Information about you provided to us by third parties, such as analytics and advertising companies.

4. How do we use your information?

To provide our services: To provide you with health and wellness services, including to schedule appointments, provide treatment, and coordinate care.
To communicate with you: To communicate with you about our services, including to respond to your inquiries and provide appointment reminders.
For marketing: To offer you information about our services and those of our affiliates.
To improve our services: To improve our services and to develop new services.
As required by law: To comply with legal and regulatory requirements.

5. How do we disclose your information?

For legal reasons: When we believe disclosure is appropriate due to a legal or regulatory requirement, judicial or administrative order, or to protect our or others' rights, safety, or property.
In connection with a transaction: In connection with a proposed or actual reorganization, merger, sale, joint venture, assignment, transfer, or other type of acquisition, disposition, or financing involving all or any portion of our business or assets.

Your personal information will not be disclosed to 3rd party organizations/businesses except as required by law or as described in Section 6 (Third-Party Service Providers).

6. Third-Party Service Providers

We use trusted third-party service providers to support our business operations. These providers may have access to your information only to the extent necessary to perform their services:

Square: Payment processing for memberships and services
IntakeQ: Intake forms and health questionnaires
Mailchimp: Email marketing and client communications
Guardian Medical Direction: Telehealth consultations and medical oversight
Wix: Website hosting and platform services

These service providers are contractually obligated to maintain the confidentiality and security of your information and comply with all applicable HIPAA regulations and industry-standard security protocols.

7. HIPAA Compliance

As a healthcare provider, Retreat Mobile IV Hydration LLC complies with the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict confidentiality of your protected health information (PHI) and follow all applicable HIPAA regulations to safeguard your medical records and health data.

8. What choices do you have about your information?

Marketing communications: You can opt-out of our marketing communications by following the instructions in those communications or contacting us.
Cookies: Your browser may offer tools to limit the use of cookies or to delete cookies; however, if you reject cookies, you may experience limitations in using our Website.
Access and correction: You may request access to and correction of your Personal Information in our possession.

9. How do we protect your information?

We use reasonable organizational, technical, and administrative measures to protect your Personal Information, including encryption, secure data servers, and restricted access controls. However, no security system is completely impenetrable, and we cannot guarantee absolute security of your data. We remain committed to maintaining the highest standards of data protection.

10. What about Minors?

Our Website is not directed to minors, and we do not knowingly collect Personal Information from minors. If we learn that we have collected Personal Information from a minor, we will take steps to delete the information as soon as possible.

11. Changes to this Privacy Policy

We reserve the right to change this Privacy Policy. The "Last Updated" date at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on our Website.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us by phone at (513) 816-1403 or via email at retreatmobileiv@gmail.com. We typically respond to privacy inquiries within 24-48 business hours during regular business days.

By using our Website or providing Personal Information to us, you consent to the collection, use, disclosure, and retention of your information as described in this Privacy Policy.